FAQ’s

Can I park my car at the surgery?

The surgery does not have any dedicated parking facilities. The small parking area is reserved for medical and nursing staff only. Please do not obstruct this are at any time as it is constantly is use throughout the day from 8:30am to 6:30pm.

Patients and visitors are required to park in the car park just off the roundabout. Please do not obstruct our neighbours or park in front of their houses. We are looking into the possibility of having the council provide dedicated disabled parking spaces on the main road. When attending the surgery please allow extra time to park.

Do you have access for disabled patients / visitors?

Unfortunately there is no dedicated disabled parking (see above). Access to all patient areas can be achieved without stairs or steps via the ramp at the front of the building.

Do I have a choice of doctor?

Patients are free to consult with any doctor within the practice for routine appointments. Patients will not have any choice over which doctor they see if attending for an emergency appointment.

What do I do in an emergency?

If you are in a life threatening situation please dial 999 and ask for an ambulance.  If you feel it is more appropriate to see a doctor, please ring to make a same day appointment. If you would like some advice, please see the nurse or ring for telephone advice.

What appointment system do you operate?

The practice operates a mixed appointment system. ‘Emergency appointments’ are offered on the same day, with the next available appointment offered to patients. Routine appointments can be made for either the morning or afternoon and can be booked up to 2-3 weeks in advance.

Please cancel any appointments that are no longer necessary, so that they may be given to other patients.

Please see the section Appointments for more information.

How can I get a repeat prescription?

Tick the appropriate item on the request slip found at the right hand side of your prescription slip (the white part) and place in the box on the reception counter.  Prescriptions can then be collected 48-72 hours later during normal surgery opening hours.

To collect a prescription from that has been recommended by the hospital, please follow the same procedure above. They will not be issued on the same day they are requested.

What if I am moving house or changing my telephone number?

It is very important if you move house or change your phone number to let us know, so we can keep our records up to date. Please call into the surgery to complete the necessary change of circumstances form. If you move out of the practice boundary, you will be required to register with another surgery.