Social Media Policy

Penygraig Surgery Social Media Patient Policy

 There are many social media platforms which are widely used by both staff and patients; this includes Facebook, Twitter, Instagram, YouTube and LinkedIn. At Penygraig Surgery we have a Facebook and Web page, which provides a range of useful information for our patient population.Penygraig Surgery has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us achieve this by adhering to the code of conduct outlined in this policy.

Patients at Penygraig Surgery are expected to adhere to the following code of conduct at all times.

  1. The practice requires all users of portable devices to use them in a courteous and considerate manner, respecting their fellow patients. Please refrain from using portable devices during consultations.
  2. Patients are not permitted to disclose any patient identifiable information about other patients, unless they have the express consent of that patient.
  3. Patients must not post any material that is inaccurate, fraudulent, harassing, embarrassing, obscene, defamatory or unlawful. Any such posts on the practice Facebook page will be deleted by the practice manager and the post reported.
  4. Patients are not permitted to take photographs within the waiting room or areas where other patients are present, nor are photographs of staff or the premises permitted.
  5. Patients must not post comments on social media which identify staff who work at the practice.

Patient complaints on social media.

We have a separate complaints policy which patients should use if they wish to make a complaint. We will only respond to complaints made to the practice in accordance with the practice policy. If a complaint is made on the practice Facebook page, it will be deleted and reported.

Breaches of this code of conduct may result in legal actions being taken against that individual and/or removal from the practice list.

 This policy will be reviewed annually.