To Register:    Standard My Health Online Account

To Register:  Child/Carer My Health Online Account

To Login:  My Health Online

Penygraig Surgery is introducing appointment bookings and requests for repeat prescriptions over the internet.

Using the new internet site called My Health Online, you are able to book an appointment.  You will get confirmation back immediately online, so there is no need to re-confirm by phone or email.  Just arrive promptly on the day.  You can also view any appointments you have already made or cancel them if necessary.

Using the internet, you don’t have to visit the practice to hand over your repeat prescription request.  Once requested simple collect your prescription as usual.

Before you start using My Health Online, you must register your details at reception as you will need to provide some proof of identity.  When you have done this you will then be provided with PIN numbers to register online and set up your account.

Your personal details are protected using the highest standards of internet security to prevent them being intercepted.  It is your responsibility to keep your log in details safe.  Only you and your GP surgery are able to see this information.  If you have any further enquiries please ask at reception.

(Please note: We require a unique email address for each applicant to MHOL, eg husband and wife cannot use the same email address for this system, unless its for children.)

Flu Eligibility – If you are:-

65 or over (You’re eligible for the flu vaccine this year (2020 to 2021) if you’ll be aged 65 or over on 31 March 2021. That is, you were born on or before 31 March 1956). So, if you’re currently 64 but will be 65 by 31 March 2021, you do qualify for flu vaccination this year.

We are starting flu injection by appointment on Monday 28^th September 2020. Due to the Covid-19 restrictions, we will be doing our flu injections outside this year – either in your car or outside the old chemist door (Weather permitting). Nearer the date you will receive a text message to give you a date and time for your appointment. Please make sure we have your correct mobile number.

 Under 65 at risk – with serious long-term health conditions including: chronic (long-term) respiratory diseases, such as asthma (that requires an inhaled or tablet steroid treatment, or has led to hospital admission in the past), chronic obstructive pulmonary disease (COPD), emphysema or bronchitis, chronic heart disease, such as heart failure, chronic kidney disease, chronic liver disease, such as hepatitis, chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), or cerebral palsy, a learning disability, diabetes, problems with your spleen – for example, sickle cell disease or if you have had your spleen removed, a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or, chemotherapy, being seriously overweight (a BMI of 40 or above). Pregnant women, if you receive a carer’s allowance, or you’re the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill, or/and live with someone who’s at high risk of coronavirus (on the NHS shielded patient list) or you expect to be with them on most days over winter

We are starting flu injection by appointment on Monday 5^th October 2020. Due to the Covid-19 restrictions, we will be doing our flu injections outside this year – either in your car or outside the old chemist door (Weather permitting). Nearer the date you will receive a text message to give you a date and time for your appointment. Please make sure we have your correct mobile number.

Later in the year, the Welsh Government suggests we may give the flu vaccine  to 50-64-year-olds. More information will be available later in the autumn. However, if you are aged 50-64 in an at-risk group, you should not delay having your flu vaccine.

Frontline health and social care workers are also eligible to receive the flu vaccine. It’s your employer’s responsibility to arrange and pay for this vaccine.

You can now have a video face to face consultation with a GP.

To access this you can either contact us via eConsult, or telephone the surgery for an appointment; you will then be sent a link to log into the Attend Anywhere (Video Consultation) at the allocated day and time, where you will sit in a virtual waiting room to begin your consultation with the GP.  Video Consultations are routine appointments that can be booked up to two weeks in advance.

We have signed up to the above Cwm Taf Morgannwg Research and Development study.  We are recruiting patient’s to sign up to the PRINCIPLE website with appropriate symptoms and or are within the risk group of Covid-19.

You may be sent a text message or a telephone call and ask you to participate – please follow the instructions given to you.

Thank you

‘Help us to help you’

Did you know, there are a range of services and trained health professionals working closely with your GP that might be better suited to help you?

The next time you make an appointment at Penygraig Surgery you may be asked some questions about the reason for your appointment. Please don’t be offended – this is simply so that we can make sure you see the person who is most suitable to help you.

Of course, you don’t have to do this, but it would help us to help you and ensure you see the right person, first.

Thank you very much.

Penygraig Surgery Social Media Patient Policy

 There are many social media platforms which are widely used by both staff and patients; this includes Facebook, Twitter, Instagram, YouTube and LinkedIn. At Penygraig Surgery we have a Facebook and Web page, which provides a range of useful information for our patient population.Penygraig Surgery has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us achieve this by adhering to the code of conduct outlined in this policy.

Patients at Penygraig Surgery are expected to adhere to the following code of conduct at all times.

1. The practice requires all users of portable devices to use them in a courteous and considerate manner, respecting their fellow patients. Please refrain from using portable devices during consultations.
2. Patients are not permitted to disclose any patient identifiable information about other patients, unless they have the express consent of that patient.
3. Patients must not post any material that is inaccurate, fraudulent, harassing, embarrassing, obscene, defamatory or unlawful. Any such posts on the practice Facebook page will be deleted by the practice manager and the post reported.
4. Patients are not permitted to take photographs within the waiting room or areas where other patients are present, nor are photographs of staff or the premises permitted.
5. Patients must not post comments on social media which identify staff who work at the practice.

Patient complaints on social media.

We have a separate complaints policy which patients should use if they wish to make a complaint. We will only respond to complaints made to the practice in accordance with the practice policy. If a complaint is made on the practice Facebook page, it will be deleted and reported.

Breaches of this code of conduct may result in legal actions being taken against that individual and/or removal from the practice list.

 This policy will be reviewed annually.